Lillian Rose Boutique – Sales Policy
By placing an order with Lillian Rose Boutique, you agree to the terms outlined below.
Please read this policy carefully before placing your order.
Purchases Made In-Store (By Appointment)
All purchases are made in person at your appointment. As such, there is no cancellation or cooling-off period once an order has been placed.
Customers are advised to ensure they are completely satisfied with their choice of gown, including size, style and colour, before placing an order.
All gowns must be inspected at the point of collection. Any concerns should be raised with us immediately.
Types of Sale
Due to the nature of our gowns, we operate two types of sale:
In-Stock Gowns (Purchased on the Day)
These gowns are available for immediate purchase and must be paid for in full at the time of sale.
We do not offer refunds or exchanges for change of mind on in-stock gowns.
Made-to-Order Gowns (Special Orders)
These gowns are specially ordered from our designers in your chosen size and colour.
Once an order has been placed:
- Orders cannot be cancelled or amended
- Gowns cannot be refunded or exchanged for change of mind
By placing an order, you are agreeing to the specifications selected, including size, colour and style.
This does not affect your statutory rights.
Payment Terms
Made-to-Order Gowns
A non-refundable deposit is required at the time of ordering.
The remaining balance must be paid in full within 14 days of your gown arriving in the boutique.
In-Stock Gowns
Full payment is required at the time of purchase.
No gown will be released until full payment has been received.
Collection
When a collection appointment is made a 15 minute time will be given where your dress can be tried on and balance paid before you take it home with you. This appointment is free of charge.
Should your collection appointment be cancelled or you fail to turn up to your booked appointment time a £15 charge will be added to your account for your next appointment.
Custom orders
When your dress arrives into store you have 14 days in which to collect and pay the balance of your dress. After the 14 day period a £1 a day charge will be added to your account.
Faulty Goods
Under the Consumer Rights Act 2015, all goods must be:
- Of satisfactory quality
- Fit for purpose
- As described
If you believe your gown is faulty, please contact us as soon as possible.
The gown must be returned to the boutique for inspection. We may liaise with the designer or manufacturer where necessary.
Where a fault is confirmed, you may be entitled to:
- A repair
- A replacement
- A refund (where appropriate under consumer law)
If a fault is identified within 30 days of collection, you may be entitled to a full refund.
If the issue is due to wear and tear, accidental damage, or alterations made after purchase, the item will not be considered faulty.
Alterations
Any gown that has been altered, modified, or adjusted after purchase may not be eligible for a faulty goods claim unless the issue existed prior to alteration.
Appointment Booking & Deposits
Appointments at Lillian Rose Boutique must be booked in advance via our website.
By booking an appointment, you are entering into an agreement with us and accept the following terms.
Booking Fees
A booking fee may be required to secure your appointment. Where applicable:
- The booking fee is redeemable against any purchase made during your appointment
- Booking fees are non-refundable in the event of cancellation or non-attendanceThe £25 (£20 for VIP) appointment charge is redeemable against any dress purchased at your appointment time only, this does not carry forward for future purchases.
Cancellations & Rescheduling
- If you need to rearrange your appointment, we require at least 48 hours’ notice
- Appointments cancelled with less than 48 hours’ notice may result in the loss of your booking fee
- Failure to attend your appointment without notice will result in the loss of your booking fee
Arrival
We kindly ask that you arrive on time for your appointment.
Late arrivals may result in reduced appointment time or cancellation.
By completing your booking, you confirm that you have read and agree to these terms.
Contact Us
If you have any questions, please contact us:
Email: enquiries@lillianroseboutique.co.uk
Telephone: 01294 694001